At Lazer Workz, we strive to ensure your complete satisfaction with our products. We have established the following policy to facilitate returns and provide clarity on the terms and conditions:
- 14-Day Return Policy on physical products only: We gladly accept returns within 14 days of the delivery date. If you are dissatisfied with your purchase, kindly reach out to our customer service team within this period to initiate the return procedure.
- Customer Provides Return Shipping: The customer is responsible for arranging and covering the shipping costs associated with returning the item(s) to Lazer Workz. We recommend using a trusted and insured shipping method to protect against any potential loss or damage during transit.
- No Restocking Fee: We do not charge any restocking fees for returned items. However, please note that the item(s) must be returned in their original packaging and condition to qualify for a full refund or exchange.
- No Final Sale Items: Please be aware that certain items may be marked as "final sale," indicating that they are non-returnable. It is important to carefully review the product description and terms before making a purchase.
- Digital Files: No Returns: Digital files, including but not limited to downloadable designs or software, are non-returnable. We encourage customers to review all product details and specifications before purchasing digital files.
To start a return, follow these steps:
- Contact us within 14 days of receiving your order, providing the order number and a detailed explanation of the reason for the return.
- Our customer support team will gladly guide you through the return process, providing you with the necessary instructions and a return address.
- Ensure that the item(s) being returned are securely packaged and include all original accessories, documentation, and packaging.
- Ship the item(s) back to Lazer Workz using a traceable and insured shipping method. Please retain the shipping receipt for reference.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange as per your request.
Please note that we reserve the right to refuse returns if the item(s) do not meet the specified conditions outlined in this policy or if the return process is not followed.
If you have any further questions or require assistance regarding our returns policy, please contact our customer support releations associate who will be happy to assist you.
Effective Date: 6/18/2023 This returns policy is subject to change without prior notice.